Last Updated: 28 February 2026
These Terms and Conditions (“Terms”) govern your use of the TUNING-DATABASE website (www.tuning-database.co.uk), operated by Tuning Database (“we”, “us”, “our”), and all purchases of products and services made through this website. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms in full. If you do not agree, you must not use this website or purchase any products or services.
1. Definitions
“Digital Products” means all ECU tuning files, calibration data, remapping files, original ECU files, and any other downloadable data files sold through this website.
“Software” means all desktop applications, tools, and utilities sold through this website, including but not limited to INSTATuner, CHKSuite, Hardcut Rev Limiter, Hardcut Ignition Cut Tool, EDC15P SVRL Hardcut Editor, Overrun Pops and Bangs Tool, Launch Control Tool, MED9.X Antilag, vMax Remover, TProt OBD Tool, Hot Start Fix Tool, and TUNERSuite.
“File Service” means our bespoke/custom ECU tuning file service, where a customer submits an original ECU read file and we produce a custom-modified calibration file to their specifications.
“Credits” means prepaid credit balances purchased through this website for use towards File Service payments.
“License” or “License Key” means the digital activation key provided upon purchase of Software, which authorises use of that Software on a single device.
“HWID” means Hardware Identifier, a unique fingerprint of the device on which Software is activated.
“Account” means your registered user account on this website.
2. Account Registration
2.1. To purchase products or use our services, you must create an Account. You must provide accurate and complete information during registration.
2.2. You are solely responsible for maintaining the confidentiality of your account credentials. All activity under your Account is your responsibility.
2.3. You must not share your account credentials with third parties. Each account is personal and non-transferable.
2.4. We reserve the right to suspend or terminate any Account that we reasonably believe is being used fraudulently, in breach of these Terms, or for any unlawful purpose.
3. Products and Services
3.1. ECU Tuning Files (Digital Products)
We sell pre-made ECU tuning files across multiple categories, including but not limited to: Original ECU Files, Stage 1 Remapping, Stage 2 Remapping, Stage 3 Remapping, Stage 4 Remapping, and Custom Made Files. All tuning files are digital products delivered electronically via download through your Account dashboard.
3.2. Software Products
We sell proprietary software tools for automotive ECU tuning and diagnostics. Software is delivered electronically and may require license activation. Software licenses are personal, non-transferable, and restricted to a single device unless otherwise stated in the product description. Software licenses are bound to your device via Hardware Identifier (HWID) upon activation.
3.3. Bespoke File Service
Our File Service allows you to submit your vehicle’s original ECU data file along with your desired modifications. Our engineers will produce a custom-calibrated file tailored to your specific vehicle and requirements. This is a bespoke service producing goods made to your personal specifications.
3.4. Prepaid Credits
Credits are a pre-payment method that can be used to pay for File Service requests. Credits are purchased in fixed packages and added to your Account balance. Credits have no cash value, are non-transferable between accounts, and cannot be exchanged for currency.
4. Pricing and Payment
4.1. All prices are displayed in British Pounds Sterling (GBP) unless otherwise indicated. Prices include VAT where applicable.
4.2. We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time of purchase.
4.3. We reserve the right to change the pricing model of any product or service at any time, including but not limited to: (a) converting a one-time purchase product to a subscription-based model (monthly, annual, or other recurring billing); (b) converting a subscription product to a one-time purchase; (c) introducing tiered pricing, usage-based pricing, or feature-gated pricing; (d) discontinuing a product and replacing it with a new version under different pricing terms. Any change in pricing model applies to new purchases only. Existing purchases under a one-time licence remain valid for the licence duration stated at the time of purchase, unless the licence terms specify otherwise.
4.4. For subscription-based products: subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You may cancel a subscription at any time through your Account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period — no refunds are issued for partial billing periods. If a subscription lapses or is cancelled, access to the associated software or service will be suspended until renewed.
4.5. All payments must be completed before any Digital Products, Software, or File Service files are made available for download.
4.6. For File Service requests paid with Credits, the applicable Credit amount is deducted from your Account balance immediately upon confirmation.
4.3. Payment is processed securely through Stripe and/or PayPal. We do not store your full payment card details on our servers. By providing your payment information, you authorise us to charge the applicable amount.
5. Delivery
5.1. Digital Products (Catalogue Items)
Pre-made ECU tuning files purchased from our catalogue are available for immediate download upon successful payment. Download links are accessible via your Account dashboard under “Downloads”. Delivery is deemed complete when the product is made available for download in your Account, regardless of whether you choose to download it.
5.2. Software Products
Software is available for download immediately upon purchase. License keys, where applicable, are delivered via email or displayed in your Account dashboard. Full activation may require up to 48 hours during peak periods or where manual verification is required. Activation is typically completed within 24 hours.
5.3. Bespoke File Service
Custom tuning files are processed during business hours (Monday to Saturday, 9:00 AM to 6:00 PM GMT). Standard processing time is 1 to 48 hours depending on complexity and current workload. You will be notified via email when your file is ready for download. Delivery is complete when the file is made available in your Account dashboard, regardless of whether you choose to download it.
5.4. Proof of Delivery
For all digital products and services, delivery is evidenced by one or more of the following: (a) the product being made available for download in your Account dashboard; (b) a download notification sent to your registered email address; (c) server logs recording the availability, download, or access of the file, including IP address, timestamp, and file identifier; (d) software license activation records including HWID, IP address, and activation timestamp; (e) email confirmation of order completion. You agree that these records constitute sufficient proof of delivery for the purposes of any payment dispute.
5.5. Email Communications
Order confirmations, delivery notifications, and license key emails are sent to the email address associated with your Account. It is your responsibility to ensure that your email address is correct, that your inbox is not full, and that our emails are not filtered as spam. Failure to receive emails due to incorrect details, full inboxes, or spam filters does not constitute non-delivery of products.
6. Digital Content: Your Consent and Cancellation Rights
6.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day cooling-off period to cancel a distance purchase.
6.2. However, by placing an order for Digital Products or Software on this website, you expressly consent to the immediate supply of digital content and you acknowledge that you will lose your right to cancel once the digital content has been made available for download or the software licence has been activated. This is in accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.
6.3. For Bespoke File Service orders: custom-made files produced to your personal specifications are exempt from the 14-day cancellation right under Schedule 2, paragraph (l) of the Consumer Contracts Regulations 2013, as they constitute goods made to the consumer’s specifications.
6.4. By completing checkout, you confirm that you: (a) consent to immediate delivery of digital content; (b) acknowledge that you will lose your right to cancel once delivery begins; and (c) have read and agree to these Terms and Conditions.
7. Refund Policy
7.1. All sales of Digital Products, Software, and Bespoke File Service files are final. No refunds will be issued once the product has been delivered or made available for download.
7.2. Digital Products (ECU tuning files) are non-refundable once they have been made available for download in your Account, as digital content cannot be “returned” once accessed.
7.3. Software licenses are non-refundable once the licence key has been delivered, the software has been downloaded, or the licence has been activated, whichever occurs first.
7.4. Bespoke File Service files are non-refundable once the completed file has been made available for download. As custom-produced goods made to your specifications, they are exempt from the statutory cancellation right.
7.5. Prepaid Credits are non-refundable. Credits represent a commitment to future use of our services. No refund will be issued for unused Credits. Credits are forfeited upon Account termination for breach of these Terms.
7.6. If a Digital Product or Bespoke File does not function as described, we will re-work or replace the file at no additional cost. Our obligation is limited to providing a correctly calibrated file; we do not guarantee specific performance outcomes.
7.7. Refunds will not be issued for: (a) failure to read or understand the product description before purchase; (b) purchasing the wrong product; (c) incompatibility with your vehicle not disclosed to us prior to purchase; (d) change of mind; (e) dissatisfaction with performance gains, as results vary depending on vehicle condition, fuel quality, mileage, maintenance history, and environmental factors; (f) inability to download due to your internet connection, antivirus software, or device issues; (g) failure to install or apply tuning files correctly.
8. Your Statutory Rights
8.1. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
8.2. Under the Consumer Rights Act 2015 (Part 1, Chapter 3), digital content must be: (a) of satisfactory quality; (b) fit for a particular purpose made known to us; and (c) as described.
8.3. If any digital content we supply does not meet these standards, you may be entitled to: (a) repair or replacement (first-tier remedy) — we will re-work or replace the file within a reasonable time; (b) a price reduction (second-tier remedy) — if repair or replacement is impossible or unsuccessful after a reasonable attempt.
8.4. To exercise these rights, you must contact us within 30 days of delivery at support@tuning-database.co.uk with full details of the issue, including your order number, vehicle details, and a description of the fault.
9. Chargebacks and Payment Disputes
9.1. If you have a concern about a charge or are dissatisfied with a product, you must contact us directly at support@tuning-database.co.uk before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving issues promptly and fairly.
9.2. Filing a chargeback or payment dispute without first contacting us and allowing a reasonable time (14 days) for resolution constitutes a breach of these Terms and may result in: (a) immediate suspension of your Account and access to all digital products, software, and services; (b) revocation of all software licences associated with your Account; (c) forfeiture of any prepaid Credits on your Account; (d) a chargeback administration fee to cover our processing costs; (e) referral to debt recovery proceedings for the value of goods or services received.
9.3. We maintain comprehensive transaction records including IP addresses, download logs, access timestamps, device identifiers, terms acceptance records, delivery confirmations, and account activity logs. We will submit this evidence in response to any dispute.
9.4. Fraudulent chargebacks — disputes filed despite having received the goods or services — may be reported to fraud prevention services and law enforcement, and pursued through legal proceedings.
9.5. If a chargeback is filed after the product has been delivered and downloaded, we will submit evidence of delivery including server logs, download records, IP addresses, device identifiers, licence activation records, and your acceptance of these Terms at checkout.
10. Software Licensing Terms
10.1. Software purchased through this website is licensed, not sold. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the software on a single device.
10.2. Upon activation, the software licence is bound to your device via Hardware Identifier (HWID). You may not transfer, share, sublicense, sell, or distribute the licence or software to any third party.
10.3. If you change your device (e.g., replace your computer), you must contact us to request a licence transfer. Licence transfers are provided at our discretion and may be subject to verification.
10.4. We reserve the right to revoke any licence immediately if: (a) the licence is used on more devices than permitted; (b) the licence key is shared with or used by third parties; (c) the software is reverse-engineered, decompiled, or modified; (d) the licence was obtained through fraudulent means; (e) a chargeback or payment dispute is filed for the associated transaction; (f) these Terms are breached.
10.5. Software licences are verified through periodic online checks (heartbeat verification). The software requires internet connectivity for activation and periodic verification. If verification fails for more than 72 hours, the licence may be suspended until connectivity is restored and verification succeeds.
10.6. We log the date, time, IP address, HWID, and device information of all activations, verifications, and usage for security, anti-piracy, and dispute resolution purposes.
11. Acceptable Use
11.1. You agree not to: (a) share, redistribute, resell, or make available any Digital Products, Software, or Bespoke Files to any third party; (b) reverse-engineer, decompile, disassemble, or attempt to derive the source code or calibration methods of any Software or Digital Product; (c) use any product or service for unlawful purposes; (d) attempt to circumvent any licence protection, copy protection, or access control measures; (e) create derivative works based on our products; (f) use automated systems (bots, scrapers) to access our website or download products in bulk; (g) provide false or misleading information when creating an Account or placing an order; (h) use our products to harm, defraud, or deceive others.
11.2. Breach of these acceptable use provisions will result in immediate Account suspension and licence revocation without refund.
12. Intellectual Property
12.1. All content on this website, including but not limited to text, images, logos, software, tuning files, calibration data, and proprietary methods, is owned by or licensed to Tuning Database and is protected by copyright, trademark, and other intellectual property laws.
12.2. The purchase of a Digital Product or Software grants you a limited licence to use that product for your personal or professional automotive tuning purposes only. It does not transfer ownership of any intellectual property rights.
12.3. You may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any content on this website without our express written permission.
13. Vehicle Warranty Disclaimer
13.1. ECU tuning, remapping, and calibration modifications may affect your vehicle manufacturer’s warranty. You acknowledge and accept that: (a) your vehicle manufacturer may void part or all of your warranty as a result of ECU modifications; (b) it is your sole responsibility to check with your vehicle manufacturer or dealer regarding the warranty implications before purchasing or applying any tuning files; (c) we accept no liability for any warranty claims denied by your manufacturer as a result of using our products or services.
14. Emissions, Road Legality, and Compliance
14.1. Certain tuning modifications available through this website, including but not limited to DPF (Diesel Particulate Filter) removal, EGR (Exhaust Gas Recirculation) removal, AdBlue/SCR system removal, and catalytic converter removal software, may render your vehicle non-compliant with road traffic and emissions regulations.
14.2. Such products are sold strictly for off-road use, motorsport competition, and track day use only. It is illegal in the United Kingdom and most jurisdictions to use a vehicle on public roads that does not meet the required emissions standards.
14.3. By purchasing emissions-related tuning products, you confirm that: (a) the vehicle will be used exclusively off-road or in sanctioned competition; (b) you accept full legal responsibility for any use on public roads; (c) you will comply with all applicable laws and regulations; (d) you will not hold us liable for any fines, penalties, MOT failures, or legal proceedings resulting from the use of these products.
15. Assumption of Risk and Limitation of Liability
15.1. ECU tuning modifies your vehicle’s engine management parameters beyond the manufacturer’s original calibration. By purchasing and using our products, you acknowledge and accept: (a) increased mechanical stress on engine, transmission, turbocharger, and drivetrain components; (b) potential reduction in component lifespan; (c) that results vary depending on vehicle condition, mileage, fuel quality, maintenance history, ambient temperature, altitude, and other environmental factors; (d) that pre-existing mechanical faults may be worsened by increased performance parameters; (e) that you are using our products entirely at your own risk.
15.2. We shall not be liable for: (a) any mechanical failure, engine damage, component failure, or consequential loss arising from the use of our tuning files or software; (b) any personal injury, property damage, or third-party claims; (c) any loss of earnings, loss of business, business interruption, or indirect or consequential losses of any kind; (d) damage caused by incorrect installation, use of incompatible ECU reading/writing tools, or failure to follow proper procedures; (e) damage arising from the use of products on vehicles not matching the product description.
15.3. Our total liability under these Terms shall not exceed the purchase price paid for the specific product or service giving rise to the claim.
15.4. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be lawfully excluded or limited.
16. Professional Use Disclaimer
16.1. Tuning files supplied through our File Service and software tools are intended for use by qualified automotive technicians, tuning professionals, or experienced enthusiasts with appropriate ECU reading and writing equipment.
16.2. We do not accept liability for damage caused by: (a) incorrect installation or application of tuning files; (b) use of incompatible or malfunctioning ECU reading/writing tools; (c) failure to create a backup of the original ECU data before applying modifications; (d) applying files intended for a different ECU, vehicle, or hardware/software version.
16.3. If you are not experienced with ECU tuning, we strongly recommend engaging the services of a qualified professional.
17. Data Protection and Privacy (UK GDPR)
17.1. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
17.2. We process your personal data on the following lawful bases: (a) Contract performance (Art. 6(1)(b)) — to fulfil your orders, deliver products, manage your Account, and provide support; (b) Legitimate interests (Art. 6(1)(f)) — fraud prevention, security monitoring, chargeback defence, service improvement, and anti-piracy measures; (c) Legal obligation (Art. 6(1)(c)) — tax records, financial reporting, and law enforcement compliance; (d) Consent (Art. 6(1)(a)) — marketing communications, where you have opted in.
17.3. In connection with your purchases and use of our services, we collect and process: (a) identity data (name, email address, username); (b) payment data (processed by Stripe/PayPal — we do not store full card numbers); (c) technical data (IP address, browser type, device identifiers, operating system, HWID); (d) transaction data (purchase history, download records, licence activations, credit balances); (e) communication data (support messages, emails); (f) vehicle data (make, model, ECU type — as provided by you).
17.4. Data Retention for Transaction Records: We retain transaction records including IP addresses, device identifiers, download logs, licence activation records, and terms acceptance timestamps for a minimum of 540 days from the date of transaction, or longer where required for ongoing dispute resolution, legal proceedings, or regulatory compliance. This retention period is necessary for our legitimate interest in defending against chargebacks and payment disputes, as chargeback windows can extend up to 540 days under certain card network rules.
17.5. We may share your personal data with: (a) Stripe and PayPal (payment processing and fraud prevention); (b) card networks (Visa, Mastercard, Amex) in response to chargeback disputes; (c) law enforcement where required by law; (d) professional advisers where necessary.
17.6. Under UK GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data (subject to legal retention obligations); restrict processing; data portability; object to processing; and withdraw consent. To exercise these rights, contact us at support@tuning-database.co.uk.
17.7. For full details, please refer to our Privacy Policy.
18. Terms Acceptance at Checkout
18.1. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy.
18.2. You must actively check the “I have read and agree to the Terms and Conditions” checkbox at checkout before your order can be processed. This checkbox is mandatory.
18.3. For digital content purchases, your acceptance of the checkbox additionally constitutes: (a) your express consent to immediate delivery of digital content; (b) your acknowledgment that you will lose your right to cancel once delivery begins; (c) your confirmation that you understand digital goods and bespoke services are non-refundable once delivered.
18.4. The timestamp, IP address, and device information associated with your acceptance of these Terms at checkout are logged and retained as evidence of your agreement.
19. Service Availability
19.1. We aim to ensure this website and our services are available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access and shall not be liable for any period during which the website or services are unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.
19.2. We reserve the right to modify, suspend, or discontinue any product, service, or feature at any time without prior notice. This includes the right to: (a) change the features, functionality, or specifications of any Software or Digital Product; (b) release new versions of Software that replace previous versions; (c) change licence terms for new purchases; (d) retire products from our catalogue. Existing licences and purchased products remain subject to the terms in effect at the time of purchase, unless a newer version or update is provided under updated terms that you accept.
20. Indemnification
20.1. You agree to indemnify, defend, and hold harmless Tuning Database, its directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from: (a) your use of our products or services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; (d) any modification you make to a vehicle using our products; (e) any third-party claims arising from your use of our products.
21. Force Majeure
21.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemic, government action, power failure, internet or telecommunications failure, cyberattack, or third-party service provider failure.
22. Severability
22.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.
23. Entire Agreement
23.1. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tuning Database regarding your use of this website and purchase of products and services.
23.2. These Terms supersede all prior agreements, understandings, and arrangements between us, whether written or oral.
24. Amendments
24.1. We reserve the right to update or amend these Terms at any time. The updated Terms will be posted on this page with the “Last Updated” date revised accordingly.
24.2. Your continued use of the website after any changes constitutes your acceptance of the amended Terms. It is your responsibility to review these Terms periodically.
24.3. For existing orders, the Terms in effect at the time of purchase apply.
25. Governing Law and Jurisdiction
25.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
25.2. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25.3. If you are a consumer, this does not affect your statutory rights to bring proceedings in the courts of the country in which you are domiciled.
26. Contact Information
If you have any questions about these Terms, your order, or our services, please contact us:
Email: support@tuning-database.co.uk
Website: www.tuning-database.co.uk
Contact Page: www.tuning-database.co.uk/contact
TUNERSUITE MANAGED HOSTING SERVICE TERMS
These additional terms apply specifically to TunerSuite Managed Hosting services and supplement the General Terms above.
1. SERVICE DESCRIPTION
TunerSuite Managed Hosting (“Hosting Service”) is a managed software-as-a-service offering where we deploy, maintain, and host the TunerSuite ECU file management platform on our infrastructure on behalf of the customer (“Hosting Customer”). The Hosting Service includes server provisioning, software installation, SSL certificate management, software updates, and basic monitoring as described in the selected plan.
2. HOSTING PLANS AND PRICING
2.1. Hosting is offered in three tiers: Starter, Professional, and Enterprise. Plan features, limitations, and pricing are as published on our website at the time of purchase.
2.2. We reserve the right to modify plan features, limitations, or pricing at any time with 30 days’ written notice via email. Continued use of the service after such changes constitutes acceptance of the new terms.
2.3. All prices are quoted in British Pounds Sterling (GBP) and are exclusive of any applicable taxes unless stated otherwise.
2.4. We may introduce new plans or retire existing plans at our sole discretion.
3. BILLING AND PAYMENT
3.1. Recurring Billing: Hosting subscriptions are billed monthly via Stripe. By subscribing, you authorise us to charge your payment method on a recurring monthly basis.
3.2. Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will receive reminder emails 7 days and 1 day before each renewal.
3.3. Failed Payments: If a scheduled payment fails:
- Day 0: You will be notified by email that your payment has failed and asked to update your payment method.
- Day 3: A final warning email will be sent. If payment is not received, your hosting service will be suspended.
- Day 7: Your hosted portal will be taken offline (disabled). You may still reactivate by making payment.
- Day 37: Your account will be scheduled for termination. All data may be permanently deleted after this point.
3.4. Late Payment Fee: We reserve the right to charge a late fee of £10 for each failed payment attempt after the initial failure.
3.5. No Refunds: All payments for Hosting Services are non-refundable. We do not offer refunds for partial months, unused service time, plan downgrades, service dissatisfaction, or voluntary cancellation. Exceptions may be granted at our sole and absolute discretion.
3.6. Price Increases: We may increase subscription prices with 30 days’ notice. If you do not agree to the new pricing, you may cancel your subscription before the next billing cycle. Failure to cancel constitutes acceptance of the new price.
4. SERVICE AVAILABILITY AND UPTIME
4.1. We provide the Hosting Service on a best-effort basis and target 99% monthly uptime. This is a target, not a guarantee, and we offer no Service Level Agreement (SLA).
4.2. We are not liable for any downtime, data loss, business interruption, or any damages whatsoever arising from service unavailability, whether planned or unplanned.
4.3. Planned maintenance may occur at any time with reasonable notice where practicable. Emergency security patches or critical updates may be applied without prior notice.
4.4. We do not guarantee uninterrupted, error-free, or secure service. The service is provided “as is” and “as available” without warranties of any kind.
5. DATA OWNERSHIP AND RESPONSIBILITY
5.1. Customer Data: You retain ownership of your operational data, including user records, file requests, uploaded ECU files, and credit transactions created within your hosted TunerSuite portal.
5.2. Our Intellectual Property: All TunerSuite software, source code, compiled code, algorithms, vehicle databases, ECU type databases, modification definitions, user interface designs, documentation, and any derivative works thereof remain our exclusive intellectual property. Your hosting subscription grants a limited, non-exclusive, non-transferable, revocable licence to use the software during the active subscription period only.
5.3. Data Responsibility: While we perform regular automated backups, you are ultimately responsible for maintaining your own copies of critical business data. We provide hosting infrastructure, NOT guaranteed data preservation. We strongly recommend you regularly export your important data.
5.4. No Guarantee of Data Preservation: We make no guarantees regarding the integrity, availability, or recoverability of backups. In the event of catastrophic failure, data loss, or force majeure, we shall not be liable for lost data under any circumstances.
5.5. Data Retention After Termination: Upon service termination (whether by you or by us), your data will be retained for a maximum of 30 calendar days. During this period, you may request a data export. After 30 days, all data associated with your instance — including databases, uploaded files, configurations, and backups — will be permanently and irreversibly deleted without further notice.
6. BACKUPS
6.1. We perform automated daily backups of hosted databases as part of the Hosting Service.
6.2. Backup retention varies by plan: Starter and Professional plans retain 7 daily backups; Enterprise plans retain 30 daily backups.
6.3. Backup restores are performed at our discretion upon request. We reserve the right to charge a restoration fee of £25 per restore request.
6.4. Backups are provided as a convenience and are not guaranteed. We are not liable for backup failures, corrupt backups, or inability to restore data.
7. SOFTWARE UPDATES
7.1. We provide regular software updates to the TunerSuite platform as part of the Hosting Service. Updates may include new features, bug fixes, security patches, and database schema changes.
7.2. Updates are applied at our discretion and may change features, functionality, or the user interface without prior notice. We are not obligated to maintain backwards compatibility.
7.3. Critical security updates may be applied immediately without notice. Non-critical updates will be applied during normal maintenance windows.
7.4. We are not liable for any issues, data loss, or business disruption arising from software updates, including but not limited to compatibility issues with customer customisations or third-party integrations.
8. FAIR USE AND RESOURCE LIMITS
8.1. Hosting resources are provided on shared infrastructure. Each plan has defined limits (users, storage, file requests) as published on our website.
8.2. If your usage consistently exceeds your plan’s limits or negatively impacts other customers’ service quality, we may:
- Contact you to discuss upgrading to a higher plan;
- Throttle your instance’s resource consumption;
- Suspend your service until the issue is resolved.
8.3. Storage limits are enforced. If your instance exceeds its storage allocation, you will be notified and asked to reduce usage or upgrade. Continued excess may result in suspension.
9. PROHIBITED USE
You may not use the Hosting Service to:
- Engage in any illegal activity or facilitate illegal activities;
- Store, distribute, or process malware, viruses, or malicious code;
- Infringe upon third-party intellectual property rights;
- Engage in fraud, phishing, or deceptive practices;
- Attempt to access other customers’ data or infrastructure;
- Reverse-engineer, decompile, disassemble, or attempt to extract the source code of TunerSuite software;
- Redistribute, resell, sublicence, or share your hosted instance with third parties without our written consent;
- Use the service for cryptocurrency mining, torrenting, or any resource-intensive activity unrelated to ECU tuning;
- Circumvent or attempt to circumvent any access controls, licensing restrictions, or security measures.
Violation of any prohibited use will result in immediate suspension and may result in permanent termination without refund.
10. SUSPENSION AND TERMINATION
10.1. Suspension by Us: We may suspend your Hosting Service immediately and without notice for: non-payment, violation of these Terms, suspected illegal activity, security threats, excessive resource usage, or any other reason at our sole discretion.
10.2. Termination by Us: We may terminate your Hosting Service with 30 days’ written notice for any reason, or immediately for cause (Terms violation, illegal activity, non-payment exceeding 37 days).
10.3. Cancellation by You: You may cancel your subscription at any time. Service will continue until the end of the current billing period. No prorated refunds will be issued for unused time.
10.4. Effect of Termination: Upon termination, all licence rights immediately cease. You must immediately stop using all TunerSuite software, branding, and intellectual property. Your hosted portal will be taken offline and data will be handled according to Section 5.5.
10.5. No Liability for Suspension/Termination: We are not liable for any losses, damages, lost profits, lost customers, reputational damage, or any other consequences arising from suspension or termination of your Hosting Service, whether by us or by you.
11. LIMITATION OF LIABILITY
11.1. Maximum Liability: Our total aggregate liability for any and all claims arising from or related to the Hosting Service shall not exceed the total amount paid by you for the Hosting Service in the three (3) months immediately preceding the event giving rise to the claim.
11.2. Exclusion of Damages: Under no circumstances shall we be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: lost profits, lost revenue, lost data, lost customers, business interruption, cost of substitute services, or reputational damage, regardless of the theory of liability and even if advised of the possibility of such damages.
11.3. Service “As Is”: The Hosting Service is provided “as is” and “as available” without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or availability.
11.4. Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: natural disasters, power outages, internet disruptions, cyber attacks, government actions, pandemics, supplier failures, or acts of God.
12. CUSTOMER OBLIGATIONS
As a Hosting Customer, you agree to:
- Maintain valid and up-to-date payment information at all times;
- Respond to our communications regarding your account within a reasonable timeframe;
- Ensure all data you store and process complies with applicable laws, including data protection regulations;
- Be responsible for your end users’ compliance with these Terms;
- Not share your login credentials, licence keys, or admin access with unauthorised parties;
- Report any security incidents or vulnerabilities to us promptly;
- Maintain your own records and copies of critical business data;
- Comply with all applicable laws in your jurisdiction regarding the use of ECU tuning services.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TUNING-DATABASE, its owner, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
- Your use of the Hosting Service;
- Your violation of these Terms;
- Your violation of any applicable law or regulation;
- Any claim by a third party arising from your use of the service;
- Any data you store or process through the Hosting Service;
- Any ECU tuning activities performed using your hosted portal.
14. ECU TUNING DISCLAIMER
14.1. All ECU tuning files processed through TunerSuite Hosted portals are intended for off-road, competition, and motorsport use only.
14.2. You accept full and sole responsibility for the use, distribution, and application of any ECU tuning files created, modified, or distributed through your hosted portal.
14.3. We make absolutely no guarantees, representations, or warranties regarding performance gains, fuel economy improvements, emissions compliance, or vehicle safety resulting from ECU modifications.
14.4. Modifying ECU software may void vehicle manufacturer warranties, affect vehicle insurance, violate emissions regulations, and may be illegal in certain jurisdictions. It is your responsibility and the responsibility of your customers to ensure compliance with all applicable laws.
14.5. We are not liable for any vehicle damage, mechanical failure, accident, injury, death, environmental damage, legal consequences, fines, or any other harm resulting from the use of ECU tuning files processed through the Hosting Service.
15. GOVERNING LAW AND JURISDICTION
15.1. These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
15.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.3. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
15.4. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.