Terms & Conditions

Effective Date: 10/10/2023

1. Acceptance of Terms

By accessing or using our website and services (the “Service”), operated by CHIPTuning Database (“we,” “our,” or “us”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use the Service. Continued use after changes are published constitutes acceptance of the updated Terms.

2. Accounts and Software License

• Account Creation: You must provide accurate, complete, and current information during registration. Failure to do so may result in suspension or termination without refund.
• Security: You are responsible for safeguarding your login credentials and all activity under your account.
• License Grant: Purchases grant a personal, non-transferable, non-exclusive license to use the software for the duration stated at purchase.
• Device Limit: Software may be installed on up to two devices simultaneously unless otherwise stated.
• Inactivity: Licenses inactive for 6 months may be terminated without notice. A £40 reactivation fee applies within 14 days; otherwise, a new purchase is required.
• Delivery Confirmation: Providing login credentials, download links, or granting access constitutes full delivery of the product/service.

3. Intellectual Property

All content, code, data, and features are the exclusive property of CHIPTuning Database and its licensors, protected under copyright, trademark, and other applicable laws. Unauthorized use is strictly prohibited.

4. No Refund Policy for Digital Products

All sales are final. Due to the nature of digital goods and services:

• No refunds, chargebacks, or cancellations are accepted once delivery has occurred.
• Delivery includes account creation, password provision, access to files, or download availability.
• Incompatibility with your system, user error, changes in your requirements, or dissatisfaction do not qualify for refunds.
• We will assist with technical issues, but this does not constitute grounds for a refund or reversal.

5. Updates and Feature Changes

Our software and services may receive updates, patches, or feature changes after purchase. Temporary downtime, delays in updates, or changes in functionality do not constitute non-delivery or grounds for refunds.

6. Support and Limitations

• Support is available for 14 days post-purchase unless otherwise stated.
• No guarantee is made for compatibility with all hardware, operating systems, or third-party software.
• Issues arising from antivirus alerts, firewall restrictions, or customer-side configuration are not our responsibility.

7. Proof of Delivery & Dispute Defense

We maintain logs of account creation, login activity, file downloads, and communications. These records serve as proof of delivery and may be used in defending against disputes or chargebacks.

8. Customer Responsibilities

It is the customer’s responsibility to verify compatibility and functionality before purchase. By completing your purchase, you confirm that you have reviewed product details and tested any available demos or compatibility tools where applicable.

9. Contact Before Dispute

By purchasing, you agree to contact us directly and allow reasonable time to resolve any issues before initiating a payment dispute. Failure to do so constitutes a breach of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, CHIPTuning Database shall not be liable for any indirect, incidental, or consequential damages, including loss of profit, data, or business opportunities, arising from the use or inability to use the Service.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom. All disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Security Notice

Our software operates at a low-level binary manipulation process, which may trigger antivirus or security software alerts. This is a normal occurrence for legitimate tuning software. Customers may use virtual machines or isolated environments for reassurance.

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Privacy Policy

Effective Date: 10/10/2023

1. Information We Collect

• Personal identifiers (name, email address, billing address)
• Technical usage data (IP addresses, login timestamps, file download logs)
• Customer communications (emails, live chat logs, support tickets)

2. Purpose of Data Collection

• To create and manage your account
• To verify delivery of purchased digital goods
• To provide technical support
• To defend against disputes, chargebacks, and fraudulent claims

3. Data Retention

We store all usage logs, communications, and transaction data for a minimum of 12 months post-purchase or longer if required for legal or dispute resolution purposes.

4. Use of Data in Legal Proceedings

By purchasing from us, you consent to our use of collected data as evidence in payment disputes, chargeback cases, or legal claims. This includes providing such data to payment processors, banks, card issuers, or law enforcement authorities when necessary.

5. Data Sharing

We share personal data only with:

• Payment processors (e.g., Stripe, PayPal) for transaction handling and dispute resolution
• Legal or regulatory authorities when required by law

6. Data Security

We take appropriate technical and organizational measures to secure your personal information. However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Customer Consent

By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy, and you consent to the collection, storage, and use of your data as outlined herein.

Note: Due to the nature of digital goods and services, all sales are final. We do not offer refunds once delivery has been confirmed.