Terms and conditions

Legal

Terms & Conditions and Privacy Policy for TUNING-DATABASE

Terms & Conditions

Last updated: 22 November 2025

1. Who we are These Terms & Conditions (“Terms”) govern your use of the website
tuning-database.co.uk, all sub-domains, software tools (including but not limited to
InstaTuner, MODSFinder and any downloadable tuning files) and all related
services (collectively, the “Service”).

The Service is operated by TUNING-DATABASE (referred to as “we”, “us”, or “our”).
By creating an account, downloading any file, purchasing any product or using the Service in any way,
you agree to be bound by these Terms.

2. Scope & definitions a) “Customer”, “you” – the individual or business accessing or using the Service.
b) “Digital Content” – any file, software, tuning map, configuration, license key or documentation
delivered electronically, including online access to databases.
c) “Account” – the user account registered on our website.
d) “Order” – any purchase of Digital Content or services placed through the website or directly with us.
e) “Stripe” – our primary payment processor for card payments and wallets.
3. Eligibility & account a) You must be at least 18 years old and have legal capacity to enter into a binding agreement.
b) You agree to provide accurate and complete registration data and to keep it up to date.
c) You are fully responsible for maintaining the confidentiality of your login details and for all
activities under your Account. If you suspect unauthorized use, you must notify us immediately.
d) We reserve the right to suspend or terminate Accounts that violate these Terms, our security
policies or applicable law.
4. Nature of our products a) Our main products are digital tuning files, software tools and online databases for
automotive ECUs. No physical goods are shipped unless explicitly stated.
b) Tuning files and configurations are provided for off-road / motorsport / testing use only,
unless national legislation explicitly allows otherwise. You are solely responsible for ensuring
that any modifications are legal and safe in your jurisdiction.
c) Engine and ECU tuning involves inherent mechanical risk. You are responsible for verifying
compatibility, correct flashing procedures and all mechanical conditions before use.
5. Orders, prices & taxes a) By placing an Order you confirm that you have the right to use the selected payment method and
that all information provided is correct.
b) Prices are shown in the currency displayed on the website and may include or exclude VAT,
depending on your location and invoice details. Final amounts (including applicable taxes and
fees) are displayed at checkout.
c) We may change prices, bundles and promotions at any time. The price applicable to an Order is the
one displayed at the time of checkout.
d) For business customers, you are responsible for providing correct company details and VAT number,
if applicable.
6. Payments & Stripe a) Card and wallet payments are processed by Stripe or other PCI-DSS compliant processors.
By paying through Stripe you also agree to Stripe’s own terms and policies.
b) We do not store full card numbers or CVV codes on our servers. Those are handled
directly by Stripe in accordance with industry security standards.
c) Your Order is considered accepted only after payment confirmation from the processor. We reserve
the right to cancel any Order if payment is refused, reversed or flagged as suspicious.
d) In case of unjustified chargebacks or payment disputes, we may suspend or terminate your Account
and access to the Service.
7. Delivery of digital content a) After successful payment, Digital Content is normally delivered instantly or within a short time,
via download link, email or software activation.
b) However, due to technical, security or manual processing reasons, we reserve the right to deliver
any Order within a maximum of 48 hours from payment confirmation, even if the
website or product page states “instant” or similar wording.
c) You are responsible for making sure that:
  • your email address is correct and reachable;
  • your device and internet connection allow downloading and using the files;
  • you securely store any downloaded files, access credentials and license keys.
d) We may limit the number of downloads, activations or devices per license, as stated on the product
page or inside the software.
8. NO REFUNDS – digital content a) Our products are digital content and services that become fully available
immediately after payment. Because of this nature, all sales are final:
we generally do not offer refunds, returns or exchanges once an Order has been
completed or download/access has started, except where mandatory law requires otherwise.

b) If you are an EU/EEA consumer, by placing an Order for Digital Content you:
  • expressly request and consent to immediate delivery of the Digital Content, and
  • acknowledge that you lose the statutory right of withdrawal
(cooling-off period) once the download or streaming begins, in accordance with EU consumer law
on digital content.

c) This “no refunds” policy does not affect any non-excludable statutory rights you may have under
applicable consumer protection laws; where those rights conflict with these Terms, the law prevails.

9. License & permitted use a) When you purchase Digital Content you receive a personal, non-exclusive,
non-transferable, revocable license to use that content solely for your own internal
use or as agreed in writing with us.
b) Unless otherwise stated, licenses are limited to a reasonable number of devices/users per Account.
Sharing your access, reselling files, or making them publicly available is strictly prohibited.
c) You may not:
  • reverse engineer, decompile or attempt to extract source code from our software;
  • redistribute, resell, sub-license or include our files in competing databases or tuning
services;
  • claim ownership of our content or remove our branding, copyright notices or license terms.
10. User responsibilities a) You are fully responsible for:
  • verifying that any tuning file or software is suitable for the specific ECU and vehicle;
  • performing correct read/write procedures and having proper backups;
  • complying with local emissions, roadworthiness, insurance and motorsport regulations;
  • any modifications done on customer vehicles if you act as a workshop or reseller.

b) We strongly recommend using professional tools, backup strategies and, where necessary,
consulting a qualified mechanic or tuner.

11. Intellectual property a) All trademarks, logos, software, source code, databases, text, images and other content available
through the Service are our property or used under license and are protected by intellectual
property laws.
b) Nothing in these Terms transfers any ownership rights to you. You only receive the license
described in section 9.
c) Any feedback or suggestions you provide may be used by us without obligation to you.
12. Third-party services a) The Service may integrate third-party tools such as Stripe, analytics, cloud hosting or messaging
platforms. These providers operate under their own terms and privacy policies.
b) While we choose reputable providers, we cannot guarantee, and are not responsible for, the
availability or performance of third-party services.
c) By using payment or login options from third parties you also agree to their terms.
13. Warranties & disclaimers a) The Service and all Digital Content are provided on an “as is” and “as available”
basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or
implied, including but not limited to fitness for a particular purpose, non-infringement and
compatibility with your tools or vehicles.
b) We do not guarantee that any specific performance, power gain, fuel consumption or emissions
result will be achieved.
c) We do not guarantee that the Service will be uninterrupted, secure, or error-free at all times.
14. Limitation of liability To the maximum extent permitted by law, we shall not be liable for:
  • any indirect, incidental, consequential or punitive damages;
  • loss of profit, revenue, data, business or goodwill;
  • any damage to vehicles, ECUs, tools or other equipment resulting from improper use of
our files or software, faulty hardware, bad wiring, or lack of mechanical maintenance.

Our total aggregate liability for any claim relating to the Service shall not exceed the total amount
paid by you for the Order giving rise to the claim, except where applicable law requires a higher cap.

15. Indemnity You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs and expenses
(including reasonable legal fees) arising out of or related to: (i) your misuse of the Service or
Digital Content; (ii) modifications you perform on vehicles; or (iii) your breach of these Terms.
16. Data protection We process personal data in accordance with our
Privacy Policy.
By using the Service, you acknowledge that you have read and understood our Privacy Policy.
17. Changes to the Service & to these Terms a) We may update, modify, suspend or discontinue features of the Service at any time in order to
improve security, stability or user experience.
b) We may update these Terms from time to time. The updated version will be posted on the website
with a new “Last updated” date. If you continue using the Service after such changes, you are
deemed to accept the new Terms.
18. Governing law & disputes a) Unless mandatory law of your country of residence requires otherwise, these Terms are governed
by the laws of Romania, without regard to conflict-of-law principles.
b) Any dispute will first be attempted to be resolved amicably. If no agreement is reached, the
competent courts of Romania shall have jurisdiction, without prejudice to any mandatory rights
you may have as a consumer to bring claims in your country of residence.
c) EU consumers may also use the EU Online Dispute Resolution platform (ODR), where applicable.
19. Contact For any questions about these Terms, Orders or your Account, you can contact us at:
Email: info@tuning-database.co.uk
Phone / WhatsApp: +40 756 161 220

Privacy Policy

Last updated: 22 November 2025

1. Controller & contact details This Privacy Policy explains how we collect, use and protect your personal data when you use
the Service.

The data controller is TUNING-DATABASE (“we”, “us”).
Contact: info@tuning-database.co.uk.

2. What data we collect We may collect the following categories of personal data:
a) Account data: name, email address, password (hashed), country, language, company
name, VAT number, billing details.
b) Order & payment data: products purchased, invoice details, currency, payment
status, partial card or wallet info as provided by Stripe (we do not store full card numbers or CVV).
c) Technical data: IP address, device information, browser type, log files, approximate
location, access timestamps.
d) Usage data: downloads, license activations, error logs, support interactions.
e) Communication data: messages sent via contact forms, chat, email or social platforms.
3. Purposes & legal bases We process personal data only where we have a valid legal basis under GDPR:
a) Contract performance – to create your Account, process Orders, deliver Digital Content,
provide support and manage licenses.
b) Legal obligations – to comply with accounting, tax and anti-fraud rules.
c) Legitimate interests – to improve the Service, prevent abuse, protect our rights,
and send security or important service notifications.
d) Consent – for certain optional activities, such as sending marketing emails or placing
non-essential cookies, where required. You can withdraw your consent at any time.
4. How we use your data We use your personal data to:
• create and manage your Account and purchases;
• deliver tuning files, software and updates;
• provide technical support and respond to your requests;
• detect, prevent and investigate fraud, abuse or security incidents;
• improve our products, website performance and user experience;
• send you important notices (changes to Terms, security alerts, critical updates);
• send marketing messages only if you have opted-in or if allowed by law, with a clear
unsubscribe option.
5. Payments & financial data a) Card and wallet payments are processed by Stripe or other secure payment processors.
We do not store full card numbers or CVV codes on our servers.
b) We receive from Stripe limited information such as the last digits of the card, expiry date,
payment status and a transaction ID so that we can identify your Order.
c) Stripe and other processors act as independent controllers or processors of your data according
to their own privacy policies. We encourage you to review those policies when using their services.
6. Cookies & tracking technologies a) We use cookies and similar technologies to operate the website, remember your preferences,
secure your session and analyse traffic.
b) Some cookies are strictly necessary for the website to function; others (analytics, marketing)
are optional and may require your consent, depending on your jurisdiction.
c) You can manage cookie preferences via your browser settings and, where available, our cookie banner.
Blocking certain cookies may affect the functionality of the website.
d) For more detail, we may provide a separate Cookie Policy with the exact list of cookies used.
7. Data sharing & recipients We may share your personal data with:
• payment processors (e.g. Stripe);
• hosting and infrastructure providers;
• email and messaging providers;
• analytics and error-tracking tools;
• professional advisors (accountants, legal counsel) where necessary;
• public authorities, if required by law.

We do not sell your personal data to third parties.

8. International transfers Some of our service providers may be located outside the European Economic Area (EEA).
When personal data is transferred outside the EEA, we rely on appropriate safeguards such as:
• an adequacy decision from the European Commission, or
• standard contractual clauses (SCCs) or equivalent mechanisms.
You can contact us for more information about these safeguards.
9. Data retention We keep personal data only for as long as necessary for the purposes described in this Policy, in
particular:
• account and order data – for the duration of your Account and for the period required by tax and
accounting laws;
• technical and log data – for a shorter period, usually up to 24 months, unless needed longer for
security or legal reasons;
• marketing data – until you unsubscribe or withdraw your consent, or after a defined inactivity
period.

After the retention period expires, data will be deleted or irreversibly anonymised.

10. Security We implement appropriate technical and organisational measures to protect your data against
unauthorised access, loss or misuse, such as encryption in transit (HTTPS), access control,
backups and monitoring. However, no system is 100% secure and we cannot guarantee absolute security.
11. Your rights (GDPR) Under the GDPR, you have the following rights, subject to conditions and legal limitations:
• right of access – to know what data we hold about you;
• right to rectification – to correct inaccurate or incomplete data;
• right to erasure – to request deletion of your data in certain situations;
• right to restriction of processing;
• right to data portability – to receive your data in a structured, commonly used format;
• right to object – to certain processing, including direct marketing;
• right to withdraw consent at any time, where processing is based on consent.

To exercise your rights, contact us at info@tuning-database.co.uk.

12. Complaints If you believe that your data protection rights have been violated, you can contact us first so we
can try to resolve the issue.
You also have the right to lodge a complaint with your local data protection authority. For example,
if you are in Romania, this is the National Supervisory Authority for Personal Data Processing
(ANSPDCP); in other EU countries, please refer to your national authority.
13. Children Our Service is not directed to children under 16 years of age, and we do not knowingly collect
personal data from children. If you believe a child has provided us with personal data, please
contact us so we can delete the information.
14. Changes to this Policy We may update this Privacy Policy from time to time. The updated version will be published on this
page with a new “Last updated” date. We encourage you to review this page periodically.
15. Contact For any questions about this Policy or how we handle your personal data, please contact:
Email: info@tuning-database.co.uk